1. Who We Are
Convenience-AE Ltd ("we," "us," or "our") operates the social casino entertainment platform at convenience-ae.com. We are registered in the Province of British Columbia, Canada, and are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia.
Our Privacy Officer can be reached at privacy@convenience-ae.com or at our registered address: 400 Burrard Street, Vancouver, BC V6C 3A6, Canada. We are committed to being transparent about our data practices and upholding the rights of our users.
2. Information We Collect
We collect information in several ways when you use the Platform:
Information You Provide Directly
- Account registration details (username, email address, date of birth for age verification)
- Communications you send to our support team
- Content you post in the Campfire Gallery, including player stories and win screenshots
- Newsletter subscription information and email preferences
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, games played, session duration, click patterns)
- Log files (IP address, access timestamps, referring URLs)
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To operate and maintain the Platform and deliver the services you request
- To administer your account, including the daily Harvest system and token balance
- To communicate with you about your account, platform updates and promotional offers (where you have consented)
- To improve the Platform through analytics and user research
- To enforce our Terms of Service and prevent fraud, cheating or abuse
- To comply with our legal obligations under Canadian law
- To support responsible play monitoring and intervention tools
4. Legal Basis for Processing
We process your personal information on the following legal bases: your consent (which you may withdraw at any time), the performance of a contract with you, our legitimate interests in operating and improving the Platform, and compliance with legal obligations. For marketing communications, we rely solely on your explicit opt-in consent.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With trusted service providers who assist in operating the Platform (hosting, analytics, email delivery) — all bound by strict data processing agreements
- With law enforcement or regulatory authorities where required by Canadian law
- With our successors in the event of a merger, acquisition or sale of assets, provided the new entity maintains equivalent privacy protections
- In aggregated, anonymized form for industry research or platform improvement purposes where you cannot be individually identified
6. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data. Essential cookies are required for the Platform to function and cannot be disabled. Analytics cookies help us understand how users interact with the Platform; you can opt out of these through your browser settings or our cookie preference centre.
We do not use cookies for real money advertising or any form of financial profiling. We do not share cookie data with advertising networks that serve behavioural advertising. Our cookies collect only what is necessary to improve your social casino experience.
7. Data Retention
We retain your personal information for as long as your account is active, and for a period of two years following account closure, as required by our legal and compliance obligations. Certain log files are retained for 12 months for security purposes. If you request deletion of your account and data, we will action this request within 30 days, subject to legal retention requirements.
8. Your Rights
Under Canadian privacy law, you have the following rights with respect to your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to withdraw consent for processing based on consent
- The right to request deletion of your account and personal data
- The right to file a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact privacy@convenience-ae.com. We will respond to all requests within 30 days.
9. Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure server infrastructure and access controls. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorized access.
10. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will delete that information promptly. If you believe we may have information from a minor, please contact privacy@convenience-ae.com immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, for material changes, we will notify registered users by email. We encourage you to review this Policy periodically to stay informed about how we protect your information.
12. Contact Our Privacy Team
Convenience-AE Ltd — Privacy Officer
400 Burrard Street, Vancouver, BC V6C 3A6, Canada
Email: privacy@convenience-ae.com
Phone: +1 604 555 0122